bdbaje Privacy Policy

bdbaje ("we", "us", "our", "the Platform") operates the online casino and sports betting website accessible at https://bdbaje.bio, serving players based primarily in Bangladesh. As the operator of this platform, bdbaje acts as the data controller in respect of any personal information you provide to us or that we collect in connection with your use of the platform.

Our platform is designed exclusively for adult users aged 18 years and above. We take our responsibilities around the handling of personal data seriously and are committed to processing all information in a manner that is fair, transparent, and consistent with the principles of data protection applicable to our operations.

If you have any questions regarding this Privacy Policy or the way in which bdbaje handles your personal data, you may contact our support team at any time. Full contact details are provided in Section 15 of this Policy.

bdbaje collects and processes several categories of personal data in connection with your use of the platform. The categories of data we may collect include, but are not limited to, the following:

bdbaje does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information unless specifically required by applicable law or regulation in the context of a responsible gaming assessment.

bdbaje collects personal data through several distinct channels:

• Directly from you — when you complete the registration form, submit identity verification documents, make a deposit or withdrawal request, contact our support team, respond to a survey, or update your account profile;
• Automatically via technology — when you visit or interact with the bdbaje website, our servers automatically record technical data including your IP address, device identifiers, browser details, and session activity through standard web server logs and session cookies;
• From payment providers — when you initiate a deposit or withdrawal via bKash, Nagad, Rocket, or Upay, we receive transaction confirmation data from those payment providers sufficient to credit or debit your bdbaje account balance;
• From identity verification services — where we employ third-party KYC verification tools to assist in validating the authenticity of identification documents you submit;
• From fraud prevention services — data received from industry-standard fraud detection and anti-money laundering screening services used to protect the platform and its players.

bdbaje processes your personal data for the following specific purposes:

• Account creation and management: To register your account, authenticate your identity, and maintain your player profile in a secure and accurate state;
• Service delivery: To provide you with access to casino games, live dealer games, and sports betting markets, and to process all associated wagers, deposits, and withdrawals correctly;
• Payment processing: To facilitate deposits and withdrawals via your registered mobile money account and to maintain accurate financial records of all transactions;
• Identity and age verification: To verify that you meet the minimum age requirement of 18 years, to confirm your identity in line with our KYC obligations, and to prevent fraudulent account activity;
• Legal compliance: To comply with anti-money laundering (AML) obligations, record-keeping requirements, and any other applicable regulatory requirements that govern online gambling operations;
• Fraud prevention and security: To monitor account activity for suspicious behaviour, detect potential fraud, prevent multi-accounting, and protect the integrity of the platform;
• Responsible gaming: To administer any responsible gaming tools you activate on your account — including deposit limits, cooling-off periods, and self-exclusion arrangements — and to identify patterns of behaviour that may indicate a gambling problem;
• Customer support: To respond to your enquiries, process complaints, and maintain records of communications for quality and training purposes;
• Platform improvement: To analyse aggregate usage patterns and gaming data to improve the performance, features, and security of the bdbaje platform;
• Promotions: To administer bonus offers, free spins, and other promotions that you have opted into, and to verify compliance with promotion terms.

bdbaje processes your personal data on the following legal grounds:

Where bdbaje processes your data on the basis of your consent (for example, in relation to optional marketing communications), you may withdraw that consent at any time by contacting the support team or adjusting your account communication preferences. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

bdbaje does not sell, rent, or otherwise trade your personal data to third parties. We may, however, share your data with a limited set of third parties where necessary and on a strictly controlled basis:

• Payment service providers (bKash, Nagad, Rocket, Upay): We share the minimum transaction data required to process your deposits and withdrawals. These providers are independent data controllers in respect of your mobile money account data;
• Game content providers (Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, Ezugi): Game studios may receive session identifiers and game-round data necessary to deliver their games and resolve any technical disputes. They do not receive your full identity or financial data;
• Identity verification and KYC providers: Third-party services that assist bdbaje in verifying the authenticity of identification documents submitted by players during the verification process;
• Fraud prevention and AML screening services: Specialised providers that screen account and transaction data against known fraud patterns and sanctions databases in order to protect the platform;
• IT and hosting infrastructure providers: Companies that provide the servers, cloud infrastructure, and technical systems on which the bdbaje platform operates, under strict data processing agreements;
• Legal and regulatory authorities: Where bdbaje is compelled to disclose data by law, court order, or the lawful request of a regulatory or law enforcement authority, we will comply with that obligation and will notify you where legally permitted to do so.

All third-party service providers engaged by bdbaje are required to handle your personal data in a manner consistent with applicable data protection standards and are prohibited from using your data for any purpose beyond the specific service they provide to bdbaje.

As an online platform, bdbaje may process and store data on servers located outside Bangladesh. Where personal data is transferred to countries or territories that do not provide a level of data protection equivalent to that applicable in Bangladesh, bdbaje ensures that appropriate safeguards are in place. These safeguards may include contractual obligations on the recipient that require them to protect the data to standards consistent with those applied by bdbaje, or reliance on the fact that the recipient is located in a jurisdiction recognised as providing adequate protection.

By using the bdbaje platform, you acknowledge and consent to the transfer of your personal data in accordance with this section.

bdbaje retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any applicable legal or regulatory minimum retention periods. The following general retention principles apply:

• Active account data is retained for the duration of your account and for a period thereafter as required by our legal and regulatory obligations;
• Financial and transaction records are retained for a minimum of five (5) years following the date of the relevant transaction, in line with standard anti-money laundering record-keeping requirements;
• KYC and identity verification documents are retained for a minimum of five (5) years following account closure;
• Support and communications records are retained for a period of two (2) years from the date of the last interaction, unless a longer period is required in connection with an active complaint or legal proceeding;
• Technical and log data is typically retained for up to twelve (12) months, after which it is deleted or anonymised.

Where bdbaje no longer has a lawful basis for retaining your personal data, it will be securely deleted or anonymised so that it can no longer be associated with you as an individual.

bdbaje implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• Encryption of data in transit and at rest using industry-standard cryptographic protocols;
• Access controls that restrict internal access to personal data on a strict need-to-know basis;
• Regular security audits and vulnerability assessments of platform infrastructure;
• Automatic session timeouts to protect accounts accessed on shared devices;
• Multi-factor authentication options available to players who wish to add an additional layer of account security;
• Monitoring of platform access logs for anomalous activity indicative of unauthorised access attempts.

While bdbaje takes all reasonable steps to protect your data, no method of transmission over the internet or method of electronic storage is completely secure. In the event of a data security incident that is likely to result in a risk to your rights and interests, bdbaje will notify affected individuals in a timely manner and take all necessary remedial steps.

bdbaje uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit a website. The following types of cookies are used on the bdbaje platform:

• Strictly necessary cookies: Required for the platform to function correctly. These include session authentication cookies that keep you logged in during your visit. The platform cannot operate without these cookies and they cannot be disabled;
• Functional cookies: Used to remember your preferences such as language settings and responsible gaming tool configurations, improving your experience between visits;
• Analytics cookies: Used to collect aggregate, anonymised data about how players interact with the platform — such as which pages are most visited and where navigation issues occur — to help us improve platform performance. This data is not linked to your individual identity.

bdbaje does not use advertising cookies, third-party retargeting cookies, or any cross-site tracking technologies. You may manage or delete cookies through your browser settings at any time; however, disabling strictly necessary cookies may impair your ability to use the platform.

As a data subject, you hold the following rights in respect of the personal data bdbaje holds about you. To exercise any of these rights, please contact the bdbaje support team using the details in Section 15:

• Right of Access: You may request a copy of the personal data bdbaje holds about you, together with information about how and why it is being processed;
• Right to Rectification: You may request that inaccurate or incomplete personal data held about you be corrected or completed without undue delay;
• Right to Erasure: In certain circumstances, you may request the deletion of your personal data. Note that this right is subject to exceptions where bdbaje is required to retain data by law or for the establishment, exercise, or defence of legal claims;
• Right to Restriction: You may request that the processing of your personal data be restricted in certain circumstances, for example while the accuracy of data you have disputed is verified;
• Right to Data Portability: Where processing is carried out by automated means on the basis of your consent or contractual necessity, you may request that your data be provided to you in a structured, commonly used, machine-readable format;
• Right to Object: You may object to the processing of your personal data on the grounds of bdbaje's legitimate interests. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests;
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

bdbaje will respond to all verified rights requests within thirty (30) days of receipt. Where a request is complex or numerous, this period may be extended by a further two months, in which case you will be notified of the extension and the reason for it.

bdbaje takes its obligations with respect to the protection of minors very seriously. If you are under 18 years of age, you are not permitted to use this platform and must not attempt to register an account or submit any personal data to bdbaje.

If bdbaje becomes aware that personal data has been collected from an individual under the age of 18, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that your child may have submitted personal data to bdbaje, please contact us immediately at [email protected] so that we can take appropriate action.

The bdbaje platform may contain references to third-party payment providers (bKash, Nagad, Rocket, Upay) and game studio brands (Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, Ezugi). These references are for informational purposes and the bdbaje platform does not host external links to third-party websites within its standard navigation or content areas.

Where a player is directed to a third-party payment interface to complete a transaction, that third party's own privacy policy will govern the collection and use of any data submitted directly through their interface. bdbaje has no control over and accepts no responsibility for the privacy practices of third-party services. We encourage you to review the privacy policies of any payment provider before completing a transaction.

bdbaje reserves the right to update or revise this Privacy Policy at any time. When we make material changes to this Policy, we will update the "Last Updated" date shown at the top of this document and, where appropriate, notify registered players via the contact information held on their account.

We encourage you to review this Privacy Policy periodically to stay informed about how bdbaje protects your personal data. Your continued use of the bdbaje platform following publication of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to any update to this Policy, you must discontinue use of the platform and may request account closure as described in the bdbaje Terms & Conditions.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which bdbaje processes your personal data, please contact our support team. We are available 24 hours a day, 7 days a week, operating in Bangladesh Standard Time (BST, UTC+6).

Email: [email protected]

For responsible gaming queries, self-exclusion requests, or if you believe gambling is negatively affecting your life, please visit our dedicated Responsible Gaming page for tools, guidance, and external support resources.